FAQ

Novoma est une marque française de compléments alimentaires, fondée en 2012 dans le Sud Ouest par deux amis d'enfance, Alexandre et Lucas. Animée par les mêmes engagements, toute l'équipe est basée à Toulouse et travaille au quotidien pour vous proposer une gamme des meilleurs compléments pour favoriser votre bien-être.

At Novoma, we favour French know-how!

Thus, our supplements are developed and manufactured in France in several laboratories: near Toulouse, in Brittany and in Angers. And this, in accordance with French standards and the strictest safety standards. Only our liquid liposomal vitamin C escapes the rule: it is manufactured in the United Kingdom.

Nos compléments alimentaires conviennent aux végans à l'exception de nos Oméga 3 (huile de poisson) et de nos deux compléments de Collagène Marin.

To ensure the quality and effectiveness of our products, we select for you the best active ingredients (in terms of concentration, assimilation and purity). We favor patented or labeled forms.

Moreover, our supplements are manufactured in France in laboratories that respect good manufacturing practices (GMP) and exclude from the composition any controversial substance. In the interest of transparency, all certificates of analysis of our supplements are available on the product pages of the site.

Pour en savoir plus, n'hésitez pas à découvrir la page Nos engagements.

The expiry date of our products is systematically greater than 1 year. You will of course find it on each of our supplements, right next to the batch number which guarantees complete traceability.

As long as they are stored at room temperature, in a dry place and away from direct light, our supplements can be kept until the Best Before date indicated on the bottle (if necessary, please follow the instructions on the label).

For us, it means:

✓ Des formules sans additifs chimiques, sans substances controversées, sans colorants et sans OGM.
✓ Des enveloppes végétales (à l'exception de nos Oméga 3 et de notre Collagène Marin).
✓ Des compléments cruelty free (aucun test n'est réalisé sur des animaux).

Here are some important tips to follow when starting your treatment.

- Supplements do not replace a healthy, balanced diet and a healthy lifestyle.

- Follow the advice for use (dosage, duration of treatment) and the precautions for use. In case of doubt, always seek advice from a health professional.

- For best results, take your supplements regularly, at a fixed time every day.

- Do not combine supplements with the same function.

- Be patient and listen to your body.

It generally takes 2 to 3 months of consecutive treatment to fully feel the benefits of food supplements (unless otherwise indicated on the product page).

Please note that the effects of dietary supplements can vary from person to person: some people notice the benefits more or less quickly than others!

Yes, you can combine several supplements together, as long as they do not share the same active ingredients (to avoid any risk of overdosing).

If you have any doubts about the most suitable treatment for your needs, we are of course there for you! There are two solutions available to you.

- Online diagnosis: just answer a few questions and we will make a personalised recommendation for you.

- Remote consultation: for even more personalised recommendations, Aurélie, our naturopathic partner and expert in micronutrition, is available to discuss with you by video or telephone (20-minute consultation entirely free of charge).

We seriously considered the ecological impact of our packaging. We realized that offering compostable bottles may look good on paper, but in reality they will not decompose in your home compost. These bottles are to be deposited in industrial composters, in place in only a few cities in France. To compost them, you need not only to find the time but also to take your car which is not so practical and ecological.

As for glass, there are several negative points: an increased risk of bottle breakage (carriers are not always kind to packages!), the need to increase the amount of padding in the boxes to protect the bottles, and heavier packages due to the weight of the glass. In my experience, using glass bottles is not without consequences on the shopping experience, as receiving a damaged product is never a pleasure; moreover, it increases the number of returns of parcels to us, and therefore requires more transport (which does not do our planet any good).

This is why we have opted for recycled and recyclable R-PET (polyethylene terephthalate) bottles, which is currently the best compromise in our eyes.

You can very well open the capsules and pour their contents into a glass of water or the drink of your choice (juice, smoothie...).

There are however some exceptions like our Probio Formula whose capsules are designed to be gastro-resistant as well as the Omega 3 (fish oil not tasting very good!).

Indeed, Nutrivita became Novoma on 30 March 2022.

As we want to become a key player in the French food supplement market, we have decided to change our brand name in order to better assert our identity.

But don't worry: our range remains the same, as do our philosophy and values. And of course, it is still the same great team that will continue to give everything to help you, every day, to promote your well-being!

Le paiement sur notre boutique est 100% sécurisé avec Payplug et PayPal.

Thanks to these two payment interfaces, we accept payments by credit card (Visa, MasterCard, CB and American Express), PayPal and Apple Pay.

We also accept payments in 3x without fees with Alma (from 50€) as well as by cheque (slower payment method).

To pay for your order by cheque, simply tick "Payment by cheque" on the order page, fill in your cheque with the total amount (including postage) and send it to Novoma at the address below:

Novoma SARL
3 Avenue Bernard Maris
31400 Toulouse

Please note that your order will only be processed after the check has been cashed.

Vous pouvez régler en 3 fois sans frais avec notre plateforme de paiement sécurisée partenaire, Alma. Cette méthode de paiement est disponible uniquement pour les achats de plus de 50€.

Alma est valable en France ainsi qu'à l'étranger, dans les pays suivants : Italie, Luxembourg, Espagne, Portugal, Belgique, et Allemagne.

Oui, nous pouvons effectuer votre commande avec vous par téléphone. Pour cela, appelez-nous au 05 61 83 62 43 du lundi au vendredi de 9h30 à 12h30 et de 14h à 18h.

To use your coupon code, simply add it in the coupon code field on the checkout page.

The discount code is taken into account as soon as your order is validated. Once this one passed and validated, we unfortunately do not have any more the possibility of making you profit from it.

Absolutely! We offer a special price when you order several units of the same product: -5% for 2 units and -10% for 3 units or more (the discount is applied automatically).

No, you can only use one discount code per order.

Yes, you can modify or cancel your order as long as it has not already been sent to our warehouse, i.e. within 30 minutes of placing your order.

To modify or cancel your order, contact us as soon as possible by email or telephone.

As soon as your order is validated, you will receive an order confirmation by email with your invoice attached. Your invoice is also available in your account in the "Orders" section.

No worries! You have 14 days from the date of delivery of your order to return items.

Send us an email to hello@novoma.com and we will tell you how to proceed. Please note that you will be responsible for the cost of returning the goods.

Please note: as food supplements can deteriorate once opened, we will only accept those that have not been unsealed, for obvious reasons of hygiene and health protection.

It's no secret that dietary supplements work best if taken regularly and over the long term.

The subscription allows you to receive your favourite food supplements at the frequency that suits you. This means no more interruptions to your course of treatment and no more need to bother ordering!

The main advantage: you get an automatic 10% discount on each order!

To learn more about the subscription, click here.

The subscription has been designed to save you time and allow you to receive your favorite food supplements at the frequency that suits you.

En vous abonnant, vous bénéficiez de 10% de réduction immédiate sur votre 1ère commande et tous les renouvellements de cure à venir. En plus, vous profitez de frais de livraison réduits à 3,50€ en Colissimo à domicile (au lieu de 4,90€) et la livraison offerte dès 50€ d'achat (au lieu de 90€).

All this, with no commitment. So you can enjoy it without waiting!

Go directly to your customer area. Underneath my account, click on "View my subscription".

Le tarif de livraison de votre commande par abonnement est de 3,50€ en Colissimo à domicile (France Métropolitaine). La livraison est offerte dès 50€ d'achat.

À noter : si votre commande contient des produits en achat simple (hors abonnement), vous pouvez vous faire livrer votre première commande dans un point relais Mondial Relay. Les livraisons ultérieures du ou des produits en abonnement seront effectuées à domicile.

Yes, if you have a discount code, you can use it for a subscription order.

For the time being, loyalty points cannot be used for a subscription order.

You will be billed immediately after you have subscribed with your first order. Then, you will be charged on the renewal date, according to the frequency . 

En plus de la France Métropolitaine, l'abonnement est disponible dans les pays suivants : Allemagne, Belgique, Espagne, Italie, Luxembourg, Portugal, Royaume-Uni, Suisse.

You can change the delivery date (minimum 3 days before the renewal of your subscription) from your customer account by clicking on the "View my subscription" button.

Of course! To do so, go to your customer account and click on the "View my subscription" button to modify your subscription and add the complement of your choice.

You can suspend or cancel your subscription at any time up until the day before it is due to be renewed.

To do this, go to your account under "View my subscription" and then click on "Subscriptions" in the menu. Choose your subscription and then click on "Pause my subscription" or "Delete my subscription" below the list of products.

You can also contact us by email at hello@novoma.com, by phone at 05 61 83 62 43, on the chat room of or via our contact form.

Une fois votre commande enregistrée, elle est préparée et expédiée par notre centre logistique toulousain sous 1 jour ouvré.

Les commandes passées avant 12h sont expédiées dans la mesure du possible le jour-même.

There is no shipping of orders on weekends and bank holidays.

Voici les différents modes de livraison disponibles, délais et tarifs associés pour la France Métropolitaine et Monaco :

Mondial Relay : 3,50€
Livraison en Point Relais en 3 à 4 jours ouvrés – offerte dès 50€ d’achat.

Colissimo : 4,90€
Livraison à domicile en 2 jours ouvrés – offerte dès 90€ d’achat.

Chronopost 24h : 6,90€
Livraison express en 1 jour ouvré (livraison le lendemain si commande passée avant 12h) à domicile (contre signature) – offerte dès 150€ d’achat.

Pour les autres destinations, les frais de livraison sont indiqués dans l'onglet suivant.

Additional information

The delivery times announced do not take into account the preparation time of the orders, weekends and banks holidays and are given as an indication. These are the usual delivery times; they are therefore not guaranteed.

Les frais d’envoi sont actualisés avant de procéder au paiement. Les frais d’expédition comprennent l’emballage, la manutention et les frais postaux.

Nous assurons les envois à l'international vers les destinations suivantes :

Belgique & Luxembourg
Livraison en Point Relais Mondial Relay (3 à 4 jours ouvrés) à 3,90€ – offerte dès 50€ d’achat ; livraison à domicile Chronopost (2 à 3 jours ouvrés) à 6,50€ – offerte dès 90€.

Italie
Livraison à domicile Chronopost (2 à 3 jours ouvrés) à 6,50€ – offerte dès 90€.

Espagne
Livraison en Point Relais Mondial Relay (3 à 4 jours ouvrés) à 4,50€ – offerte dès 50€ d’achat ; livraison à domicile Chronopost (2 à 3 jours ouvrés) à 6,50€ – offerte dès 90€.

Suisse, Andorre
Livraison à domicile Chronopost (2 à 3 jours ouvrés) à 9,90€.

Portugal
Livraison à domicile Chronopost (2 à 3 jours ouvrés) à 7,50€.

Royaume-Uni
Livraison à domicile Chronopost (2 à 3 jours ouvrés) à 7,50€.

France d’Outre-Mer 1
Guadeloupe, Guyane Française, La Réunion, Martinique, Mayotte, Saint-Barthélemy, Saint-Martin.
Livraison à Domicile – Colissimo Outre-Mer (5 à 7 jours ouvrés) : tarif en fonction du poids du colis.

France d’Outre-Mer 2
Nouvelle-Calédonie, Polynésie Française.
Livraison à Domicile – Colissimo Outre-Mer (7 à 10 jours ouvrés) : tarif en fonction du poids du colis.

Afrique du Nord
Algérie, Maroc, Tunisie.
Livraison à Domicile – Colissimo International (3 à 8 jours ouvrés) : tarif en fonction du poids du colis.

Amérique du Nord
Nouvelle-Calédonie, Polynésie Française.
Livraison à Domicile – Colissimo International (3 à 8 jours ouvrés) : tarif en fonction du poids du colis.

Pour les commandes à l’international, des frais de douane peuvent vous être demandés. Si votre commande est à destination de la France d’Outre-Mer, pensez à sélectionner votre région dans le champ pays lorsque vous effectuez votre commande.

Once your order has been dispatched, you will receive an email containing the tracking number of your parcel which will allow you to consult the progress of your order. You can also find the tracking link directly from your customer account.

En cas d’erreur concernant l’adresse de livraison au moment de votre achat, veuillez nous contacter le plus rapidement possible pour que nous puissions effectuer la modification (à condition que votre commande ne soit pas déjà préparée par notre entrepôt).

Did you check to see if a notice has been left in your mailbox? Did you ask your neighbours? Could someone else have picked up your package for you?

If no one is present to receive the delivery, our carriers may attempt to leave it with a neighbor or at the post office. A delivery notice is not necessarily left in your mailbox. Do not hesitate to check the delivery status with the tracking link (the link is in the shipping confirmation email).

Contactez-nous afin que nous puissions vous aider. Vous pouvez nous contacter par email à hello@novoma.com, par téléphone au 05 61 83 62 43, sur le chat du site ou via notre formulaire de contact.

No, it is not mandatory. However, it allows you to consult your order history and to save your contact information. It also gives you the possibility to obtain loyalty points and thus to benefit from exclusive discounts!

Please note that if you place an order as a guest, you have 7 days to create an account and receive the points associated with that order. After that time, they will no longer be valid.

You can create your account by clicking here. All you have to do is enter your email address and password.

Don't worry about it! Just click on Forgot your password? on the login page. You will receive an email to reset your password.

We are pleased to offer our supplements in more and more shops and pharmacies every day!

To find our resellers, click here.

To subscribe to our newsletter and receive all our news, our novelties and our advice, go to the footer (bottom right) and fill in your email address in the field provided for this purpose.

Yes, thanks to our loyalty program, you earn 5 points for every euro you spend. And as soon as you get 500 points, you get a 5€ discount.

You will find all the information concerning our loyalty program on this page.

Please note that loyalty points cannot be cumulated with promotional codes.

Yes, when you refer a friend or family member, we offer you a 10€ discount coupon. Your referral also! You will find all the information about our referral program on this page.

Do you have a website, blog or Instagram account on which you would like to promote Nutrivita while receiving commissions? Join our affiliate program program now!

Nous serions ravis de vous compter parmi nos partenaires ! Pour cela, vous pouvez compléter ce formulaire et notre équipe commerciale vous recontactera dans les meilleurs délais.